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CERTIFICATE IN FIRST LINE MANAGEMENT (LEVEL 3)
INTRODUCTORY CERTIFICATE IN FIRST LINE MANAGEMENT
Qualification Overview
A flexible short programme, providing an introduction to the wide range of responsibilities of the first line manager. It combines key elements of the full Certificate in a tightly focused package.
Duration
34 hours (excluding assessments) normally completed within a 12-month period
Delivery Method
The programme is offered through a mix of structured workshops and self study to meet the needs of the organisation and the individual.
Content
There is a 2 hour induction followed by a total of 10 segments taken from the modules listed below (no more than three from any module overall). Segments can be selected to reflect the needs of the Manager’s operating environment. Segments shown in bold in the list are mandatory.
Assessment Method
The programme will be assessed through segment reviews and a work based assignment.
Course content
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C1 MANAGING SELF C1.1 Time Management C1.2 Identifying Self Development Needs C1.3 Self Development C1.4 Manage Own Stress C1.5 How to Learn C1.6 Effectiveness and Efficiency C1.7 Networking |
C6 MANAGING RESOURCES C6.1 Performance Indicators C6.2 Working to a Budget C6.3 Understanding Costs C6.4 Materials C6.5 People as a Resource C6.6 Equipment C6.7 Security C6.8 Minimising Waste |
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C2 MANAGEMENT SKILLS & COMPETENCY C2.1 Objectives C2.2 Problem Solving Skills C2.3 Briefing Skills C2.4 Producing Project Reports C2.5 Interpersonal Skills/Trust C2.6 Information Awareness C2.7 Influencing and Negotiating |
C7 DEVELOPING PEOPLE C7.1 Building the Team C7.2 Delegation C7.3 Planning Development C7.4 Coaching C7.5 Training C7.6 Induction C7.7 Supporting Individuals C7.8 Assessing Performance |
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C3 UNDERSTANDING ORGANISATIONS C3.1 Organisational Context C3.2 Financial Environment C3.3 Managing Diversity C3.4 Economic Environment C3.5 Organisational Culture C3.6 European/International Context C3.7 Ethics in Business C3.8 Marketing |
C8 MANAGING PEOPLE C8.1 Motivation C8.2 Managing Performance C8.3 Leadership C8.4 Minimising Stress C8.5 Planning to Recruit C8.6 Selecting the Right Person C8.7 Maintaining Discipline C8.8 Resolving Conflict |
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C4 MANAGING CHANGE C4.1 Continuous Improvement C4.2 Planning Change C4.3 Promoting Change C4.4 Implementing Change C4.5 Forces for Change C4.6 Managing the Consequences of Change C4.7 Cost/Benefit Analysis |
C9 COMMUNICATION C9.1 Communication Process C9.2 Communications Media C9.3 Non-verbal Communication C9.4 Giving and Receiving Feedback C9.5 Meetings C9.6 Written Communication C9.7 One-to-one Communication C9.8 Word Processing |
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C5 MANAGING ACTIVITIES C5.1 Understanding Customers C5.2 Planning Work C5.3 Health & Safety – Law & Practice C5.4 Understanding Quality C5.5 Delivering Quality C5.6 Preventing Accidents C5.7 The Environment C5.8 Statistical Process Control |
C10 MANAGING INFORMATION C10.1 Gathering Valid Information C10.2 Analysing Information C10.3 Using Information for Decisions C10.4 Presenting Information C10.5 Maintaining Information Systems C10.6 IT Applications C10.7 Sources of Information C10.8 Questionnaire Design and Analysis |
CERTIFICATE IN FIRST LINE MANAGEMENT
The programme comprehensively covers the full range of responsibilities of the first line manager and can be tailored to fit the needs of the employing organisation and the individual.
Duration
160 hours (excluding assessments) normally completed within a 12-18 month period
Delivery Method
The programme is offered through a mix of structured workshops and self study to meet the needs of the organisation and the individual.
Content
There is a 3 hour induction followed by a total of 5 segments per module taken from the modules listed below. Segments can be selected to reflect the needs of the Manager’s operating environment. Segments shown in bold in the list are mandatory.
Assessment Method
The programme will be assessed through work-based assignments, a management project, summative personal development record and a group meeting with the External Verifier.
COURSE CONTENT
|
C1 MANAGING SELF C1.1 Time Management C1.2 Identifying Self Development Needs C1.3 Self Development C1.4 Manage Own Stress C1.5 How to Learn C1.6 Effectiveness and Efficiency C1.7 Networking |
C6 MANAGING RESOURCES C6.1 Performance Indicators C6.2 Working to a Budget C6.3 Understanding Costs C6.4 Materials C6.5 People as a Resource C6.6 Equipment C6.7 Security C6.8 Minimising Waste |
|
C2 MANAGEMENT SKILLS & COMPETENCY C2.1 Objectives C2.2 Problem Solving Skills C2.3 Briefing Skills C2.4 Producing Project Reports C2.5 Interpersonal Skills/Trust C2.6 Information Awareness C2.7 Influencing and Negotiating |
C7 DEVELOPING PEOPLE C7.1 Building the Team C7.2 Delegation C7.3 Planning Development C7.4 Coaching C7.5 Training C7.6 Induction C7.7 Supporting Individuals C7.8 Assessing Performance |
|
C3 UNDERSTANDING ORGANISATIONS C3.1 Organisational Context C3.2 Financial Environment C3.3 Managing Diversity C3.4 Economic Environment C3.5 Organisational Culture C3.6 European/International Context C3.7 Ethics in Business C3.8 Marketing |
C8 MANAGING PEOPLE C8.1 Motivation C8.2 Managing Performance C8.3 Leadership C8.4 Minimising Stress C8.5 Planning to Recruit C8.6 Selecting the Right Person C8.7 Maintaining Discipline C8.8 Resolving Conflict |
|
C4 MANAGING CHANGE C4.1 Continuous Improvement C4.2 Planning Change C4.3 Promoting Change C4.4 Implementing Change C4.5 Forces for Change C4.6 Managing the Consequences of Change C4.7 Cost/Benefit Analysis |
C9 COMMUNICATION C9.1 Communication Process C9.2 Communications Media C9.3 Non-verbal Communication C9.4 Giving and Receiving Feedback C9.5 Meetings C9.6 Written Communication C9.7 One-to-one Communication C9.8 Word Processing |
|
C5 MANAGING ACTIVITIES C5.1 Understanding Customers C5.2 Planning Work C5.3 Health & Safety – Law & Practice C5.4 Understanding Quality C5.5 Delivering Quality C5.6 Preventing Accidents C5.7 The Environment C5.8 Statistical Process Control |
C10 MANAGING INFORMATION C10.1 Gathering Valid Information C10.2 Analysing Information C10.3 Using Information for Decisions C10.4 Presenting Information C10.5 Maintaining Information Systems C10.6 IT Applications C10.7 Sources of Information C10.8 Questionnaire Design and Analysis |